Shaner Hotels Receive Prestigious Marriott Gold and Platinum Awards for Guest Service SpringHill Suites and Fairfield Inn Receive High Scores on Guest Survey Results

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November 12 2008

STATE COLLEGE, PA (November 12, 2008)-Today Shaner Hotels announced SpringHill Suites and Fairfield Inn staff in State College earned high marks for Guest Service. SpringHill Suites received a Marriott Gold Award and Fairfield Inn received a Platinum Award for excellent performance on January through June Guest Services Survey results. Both hotels were named among "the best of the best" and are part of the Shaner Hotels family of hotel properties.

"We are proud to receive this award," says SpringHill Suites General Manager Yasser Hassan, noting that his staff focuses on these scores daily by reviewing guest cards and charting their progress in the office. "We believe our high service level brings us more customers and those customers continue to come back."

Both SpringHill Suites and Fairfield Inn collect guest service surveys (GSS) all year and twice per year its hotels can be awarded for high achievement on GSS scores. The Gold Award recognizes guest satisfaction ratings between 91% and 93%, while the Platinum Award recognizes achievement greater than 93%.

"We are doubly inspired to perform because of the values our brands live by," adds Fairfield Inn General Manager Mimi Driscoll. "'It's the Marriott Way' is a guest service slogan we embrace as a Marriott branded hotel. And, as a Shaner-owned hotel we do 'Whatever It Takes' to please guests. We really take it seriously, and our staff works hard."

For more information about Guest Services Survey results, contact SpringHill Suites at 814-867-1807 and Fairfield Inn at 814-238-3871. SpringHill Suites and Fairfield Inn properties participate in the Marriott Rewardsï¿½ frequent guest program, offering members a choice of points toward a free vacation or frequent flier miles for every dollar they spend at Marriott International hotels and resorts. With more than 2,500 participating hotels and 21 million members, Marriott Rewards is the world's most popular frequent guest program and features more resorts, on-site golf and spas than any other hotel company.

SpringHill Suites and Fairfield Inn are among the Shaner Hotel Group family of properties. State College-based Shaner Corp. is a privately-held company that owns and manages a diverse portfolio of lodging, investment and professional services businesses. For more information about Shaner hotels visit Shaner Corp. online at www.ShanerCorp.com.

MARRIOTT INTERNATIONAL, INC. (NYSE:MAR) is a leading lodging company with more than 2,600 lodging properties in the United States and 65 other countries and territories. Marriott International operates and franchises hotels under the Marriott, JW Marriott, The Ritz-Carlton, Renaissance, Residence Inn, Courtyard, TownePlace Suites, Fairfield Inn, SpringHill Suites, and Bulgari brand names; develops and operates vacation ownership resorts under the Marriott Vacation Club International, Horizons, The Ritz-Carlton Club and Marriott Grand Residence Club brands; operates Marriott Executive Apartments; provides furnished corporate housing through its Marriott ExecuStay division; and operates conference centers. The company is headquartered in Washington, D.C., and has approximately 133,000 employees. It is ranked as the lodging industry'smost admired company and one of the best places to work for by Fortune® magazine. In fiscal year 2004, Marriott International reported sales from continuing operations of $10 billion. For more information or reservations, please visit our web site at www.marriott.com.