Shaner is an approved management company and franchisee of Marriott International Inc., Hilton Hotels Corporation, InterContinental Hotels Group and Choice Hotels. Obtaining endorsements from these world-renowned companies is a direct result of our organization's commitment to quality and an unwavering customer service philosophy adhered to for more than four decades of hospitality operations.
Through the years, we have developed a proven formula for success, which entails a consistent philosophy of hard work, commitment to growth and a genuine passion for customers and associates. Our emphasis on providing you with a strong corporate support system enables your hotel to reach profit levels that would be unattainable alone, as well as continuous access to dedicated corporate departments that expands on-site resources. We provide the following services for investors, hotel owners and brands.
Shaner Hotels has expertise in managing global brands and service types, including full-service, select-service, extended-stay and resort properties. Our corporate team provides support and guidance in the areas of:
- Revenue Management
- Sales & Marketing
- Information Technologies
- Human Resources
- Risk Management
- Operational Support
- Third-Party Management
An Expert Management Team by Your Side Here at Shaner, we operate on the credo that we exist to service our customers. We are focused on innovation and implementing industry-leading methods and developing processes and tools to improve revenue results and operating efficiencies.
Shaner Hotels considers third-party management on a case-by-case basis. We currently have more than 10 properties in our portfolio on third-party contracts, including:
- Marriott Buffalo HARBORCENTER in Buffalo, New York
- Courtyard Newark-University of Delaware in Newark, Delaware
- Courtyard by Marriott Glassboro-Rowan University in Glassboro, New Jersey
- Hampton Inn & Suites Miami-South/Homestead in Homestead, Florida
A Proven Process for SuccessShaner has a long-term open-door policy and communicates honestly to our property owners and their management teams. We recognize the need for monthly meetings with senior management and owners to review and discuss operations, compliance with approved budgets and sales and marketing initiatives and strategies. As your trusted operator, we commit to having our General Manager, Director of Sales and senior Shaner executives available to meet with you on a monthly basis to ensure your property's ongoing success.
The foundation of Shaner Hotels' success is in our operational excellence. We are committed to successful and seamless execution of strategies by implementing proven systems, tools and processes to effectively manage hotels, and we continually search and test new, innovative resources to maximize efficiency and profitably.
Our award-winning, dedicated and experienced operations team is steadfast in delivering outstanding results through a balanced focus on associate engagement, guest satisfaction and profitability. From our property teams to our corporate and regional teams, our passion for taking care of each other, our guests and our communities is what drives us to deliver the best to our owners every day.
ContactsLisa Larson, Senior Vice President of Operations: email@example.com
Brian Hockenbury, Senior Vice President of Operations: firstname.lastname@example.org
Jeff Truhlar, Vice President of Operations: email@example.com
Jeff Pugh, Director of Operations: firstname.lastname@example.org
Rusty Eaton, Regional Operations Manager: email@example.com
Morris Siyman, Regional Operations Manager: firstname.lastname@example.org
In a fast-paced, ever-changing discipline, Shaner's highly regarded E-Commerce Department is responsible for the overall digital marketing strategies for each hotel in our portfolio. Through advanced e-commerce strategies and innovative initiatives, we continually increase our client's year-over-year online revenue produced through every online channel. Using channels such as search engine marketing, online content strategies, brand online programs, OTA advertising, social media, GDS advertising and search engine optimization strategies, we have consistently exceeded targets for our clients.
ContactDavid Kopac, Director of E-Commerce: email@example.com
Our Revenue Management team is focused on managing and ultimately increasing your revenue by creating and executing pricing and positioning strategies that drive market share and profitability. Our revenue management and profit optimization efforts are made possible through the development and rollout of in-house and branded tools, processes, systems and training. We evaluate the effectiveness of sales and marketing programs and initiatives to maximize revenues and ensure the best use of funds and resources at hand.
At Shaner, our goal is to be the industry leader in revenue management through innovation, market dominance and being the employer of choice for Revenue Management professionals; to maintain a competitive advantage in our markets; and to support our portfolio investment strategy where needed.
ContactsGeoffrey Field, Vice President of Revenue Management: firstname.lastname@example.org
Jill Rutherford, Regional Revenue Manager: email@example.com
Dana Robertson, Regional Revenue Manager: firstname.lastname@example.org
Charlotte Scholze, Regional Revenue Manager: email@example.com
Scott Hyatt, Regional Revenue Manager: firstname.lastname@example.org
Blakely Canfield, Regional Revenue Manager: email@example.com
Protect your company's most important assets—people, employees, property and equipment—with help from the Risk Management Team at Shaner Hotels. Our Corporate Risk Managers identify, minimize and/or eliminate risk by working closely with the top brokers in the country to ensure a comprehensive insurance placement that anticipates possible risks while remaining in full compliance with all lender, franchise, regulatory and management agreements.
Our Risk Management Team is responsible for filing and managing all insurance claims, monitoring claims daily and communicating with insurance adjusters, medical providers and legal counsel to resolve open claims. We provide continuous hands-on support to the field to effectively address any guest or employee incidents as they occur. Additionally, our Risk Managers handle all insurance and safety issues throughout the company for the purpose of eliminating as much exposure to lawsuits and insurance claims as possible.
ContactAngie Mierley, Corporate Risk Manager: firstname.lastname@example.org
Acquisition & Development
Acquisition & Development
Thanks to our many years of experience within the hospitality industry, Shaner Hotels offers a diverse array of services related to acquisition and development. We've established relationships across all major brands and networks, ensuring successful transactions and clear strategies. The following are just a few of the development services we offer:
- Due Diligence Insight from Our Operations and Sales Teams
- Franchise-Agreement Negotiation
- PIP Management and Pricing
- Revenue Strategy Implementation
- Pre-Opening Procurement and Marketing
- Repositioning and Rebranding
- Lead Generation
- Debt Sourcing
- Excel Modeling
- Market/Revenue Upside Analysis
- Cost Efficiency Analysis
- PIP Analysis, Inclusive of Pricing
- Return Analysis
ContactDerrick Skillings, VP of Development & Finance: email@example.com
Finance & Accounting
Finance & Accounting
Shaner Hotels' Accounting Team, which consists of a staff of approximately 60 people, provides full back-office support for all the hotels within our owned and managed portfolios. Our central services include centralized accounts payables, financial statement preparation and reporting, cash management, budgeting and forecasting, sale and use tax reporting and assistance with any day-to-day reporting or analytic ad-hoc requests as needed.
Financial Guidance for Shaner Divisions & VenturesIn addition to hospitality accounting, our Accounting Team provides guidance and financial accounting support to Shaner Capital, Shaner Growth Funds and other Shaner ventures. These commercial investments include businesses in the water treatment field, electrical contracting and industrial facility redevelopment.
ContactsKen Green, Vice President of Accounting: firstname.lastname@example.org
Christy Fischer, Vice President of Tax: email@example.com
Scott Blair, Director Accounting – Shaner Solutions: firstname.lastname@example.org
Mandy Hartley – Director of Finance: email@example.com
Design & Construction
Design & Construction
Shaner Hotels has four decades of experience in hotel development. And while we are not a general contractor, we do have a full Construction, Design and Procurement Department to serve you. We have a proven record of success in these fields, having invested over $250 million into our portfolio with more than 30 product conversions and improvement projects since 1996.
Our professional staff is experienced in all areas of design and development, and our Construction Team is incentivized to deliver hotels on time, on schedule and on budget—without compromising project quality. To ensure the entire process runs smoothly for everyone involved, our Project Management Team handles every project detail with a strategic focus and faithfulness to proven processes. They work hard throughout the project to minimize risk while maximizing long-term investment value.
Sales & Marketing
Sales & Marketing
At the core of Shaner Hotel’s culture is a focus on Sales and Marketing. In a competitive industry, we take a forward-thinking, strategic approach to developing successful sales and marketing plans for all our hotels, which has continually delivered outstanding performance. Using Shaner-branded and industry tools, training, systems and processes, we deliver outstanding revenue and market share results. We continually evaluate the effectiveness of sales and marketing programs and initiatives to maximize revenues and ensure the best use of funds and resources.
Our sales expertise expands from resort, full- or select-service, extended-stay and independent hotels. As lifestyle brands have expanded, our sales and marketing executives have built strong sales acumen for the expanded property experiences. In additional to supporting our GMs and Sales Teams, we provide the following services:
- Sales, Revenue and Segmentation Analytics
- Implementation of Sales Processes and Systems
- Sales Staffing and Deployment Direction
- Development of Sales Goals, Reporting and Measurement Methods
- Competive and Market Analysis
- Business Planning Tools
- Revenue and Marketing Budgets Support
- Sales Training
- Marketing Resources
- Advertising Support
The Human Resources team at Shaner Hotels is dedicated to supporting all business operations. To do so, we aim to attract and retain the very best associates, foster an environment where associates can learn and grow and provide essential support functions to ensure long-term success.
Human Resources Functions Include:
- Associate Relations – Creating a positive work environment that embraces teamwork, diversity and respect for every associate.
- Employment Law and Policy Compliance – Ensuring that all business operations fully comply with all applicable laws and adhere to our company’s standards and core values.
- Talent Acquisition and Development – Recruiting high-potential associates and providing the opportunities for those associates to reach their full potential.
- Compensation and Benefits Management – Designing and implementing competitive wage scales, bonus compensation plans and a package of benefits that include health care and retirement to incentivize and reward outstanding performance.
- Payroll Processing – Ensuring that all Shaner associates and client organizations receive high-quality payroll services. Our focus is on payroll tax / reporting compliance and having every associate receive their compensation on an accurate and timely basis.
ContactsBrian McMahon, Vice President of Human Resources: firstname.lastname@example.org
Rhonda Fischer, Benefits Administrator: email@example.com
Aimee Guffey, HR Manager: firstname.lastname@example.org
Mary Anslinger, HR Manager: email@example.com
The Legal Team at Shaner Hotels serves you with more than 75 years of experience in all facets of hotel law, transactional acquisitions, dispositions and financing, contract integration, quality control environmental compliance, insurance, litigation management, deal and entity structures, governmental and regulatory permitting and licensing and many other critical legal solutions. Most recently, our Legal Department assisted in $300,000,000 of portfolio financing together with the expansion of hotel ownership and management across the entire spectrum, from full-service resorts to boutique international properties.
In addition, our Legal Team provides guidance, support and counsel to Shaner Capital, Shaner Growth Funds and our other ventures. These commercial investments include businesses in the water treatment field, electrical contracting and industrial facility redevelopment.
With a collaborative spirit and diverse areas of expertise, our Legal Team enjoys its role in helping our company be the foremost in the hospitality field.
Shaner Hotels offers a diverse range of IT services to streamline your operations. Our IT team starts by reviewing all your current systems and contracts and verifying systems against your brand standards. Then, we provide recommendations and cost estimates to meet any deficient standards.
Next, we'll create a network connection to your corporate data center and integrate back-office network operations. Once the initial IT work is complete, we will continue to offer you operational support through options such as a help desk, after-hours on-call support for emergencies and support for corporate systems.
ContactSteve Shala, VP & Chief Information Officer: firstname.lastname@example.org