Our Blog

We are elevating the sales culture with our new Sales Excellence Team! The Sales Excellence Program recognizes top-performing Directors of Sales who have not only exceeded their property goals but also consistently support sales initiatives, special projects, and task force assignments. This group serves as a trusted network of subject matter experts who are actively ...

We are proud to celebrate Vanessa Panzani at Grand Universe Lucca, Autograph Collection for winning the Connector of The Year Award - Europe. This award recognizes hotel staff who have gone above and beyond in connecting with guests and creating genuine & meaningful experiences.  Vanessa's passion, dedication, and genuine ability to connect guests with the ...

We just finished our 2025 Shaner General Manager & Director of Sales Leadership Conference — and what an incredible time it was! From reimagined breakout sessions to reconnecting with colleagues, it was a fantastic time of learning, collaboration, and celebration. Our hosts were the Le Meridien Atlanta Perimeter hotel in Atlanta, Georgia. The Team ...

We often talk about the importance of customer service in the hospitality industry, but every now and then, an act of kindness and integrity truly reminds us of why we do what we do. Today, we want to take a moment to recognize and sincerely thank the Courtyard Newark-University of Delaware associate, Bryan Anderson, for ...

This department is generally viewed as behind the curtain, but they do have a significant impact on our hotels.