Shaner Culture

Shaner Hotels is a renowned hospitality management company that has established itself as a leader in the industry since its inception in 1979. With a rich history spanning over four decades, Shaner's unwavering commitment to excellence and its distinctive company culture have played a significant role in its success and growth.

At the heart of Shaner Hotels' company culture are the founding principles set forth by its founder, Lance Shaner. These principles revolve around the philosophy of putting people first, creating lasting relationships with guests and employees, and fostering an environment of respect, trust, and integrity.


Clear and open communication is the cornerstone of Shaner’s culture. The leadership team emphasizes transparency, actively seeking feedback from employees, and involving them in decision-making processes. This approach fosters a sense of belonging and inclusivity, encouraging employees to share their ideas and be part of the company's journey.

CEO appreciating wait staff at annual conference


Shaner is dedicated to providing unparalleled guest experiences across our diverse portfolio of hotels. We instill in our employees the importance of personalized service and genuine care for guests. This guest-centric approach has earned Shaner Hotels a loyal customer base, an exceptional reputation in the hospitality industry, and numerous awards.

Bartender making drink


Innovation is embraced and celebrated at Shaner. We encourage our employees to think creatively and adapt to changing industry trends. This forward-thinking mindset enables Shaner to continuously improve its services and offerings, staying ahead of the competition.

Hotel exterior at dusk


At Shaner we empower our employees to take initiative and make meaningful contributions. We value hard work and dedication, and exceptional performance is recognized and celebrated. Regular recognition programs and employee appreciation events reinforce the sense of pride and motivation among our team.

Man and woman holding hospitality awards


Shaner embraces diversity and inclusion, recognizing that a diverse workforce brings a wealth of perspectives and ideas. We promote an environment where everyone feels valued, respected, and empowered to succeed.

Shaner Hotels' company culture is a testament to our enduring success in the hospitality industry. Founded on principles of respect, integrity, and people-first philosophy, the company continues to inspire and nurture our employees, deliver exceptional guest experiences, and make a positive impact on the communities we serve. With an unwavering commitment to excellence and innovation, we are poised to continue our legacy as a leader in the ever-evolving world of hospitality.

Shaner Employees Hiking


“I always feel valued at Shaner! There is an amazing team of professionals within Shaner to learn and grow from. Everyone has each other’s backs. If one property needs an extra hand, we lean on each other.”

-Jennifer Viterise, Catering Manager, Marriott Buffalo LECOM HARBORCENTER


"Even on what feels like the hardest or most overwhelming days, there will always be team members you can count on to build you up and help you achieve your professional goals.”

-Jaime Richards, Front Desk Supervisor, Hampton Inn State College

Dedicated to Supporting Our CommunityShaner Community Involvement

At Shaner, giving back is what we do. Our hospitality group seeks to support our local community through a commitment to hands-on service. We encourage our associates to do the same. Read about some of the organizations we support below and join us as we make our community a better place.

food bank volunteering group picture


Learn more about the Lance & Ellen Shaner Cancer Pavilion, one of the organizations we’re proud to support. This facility creates a healing environment led by oncologists and backed by a team of nurses, social workers, dietitians, patient and nurse navigators, therapists, chaplains, pharmacists, and rehabilitation specialists. Driven by the best practices in cancer care, the center offers support groups and patient-focused exam rooms, chemotherapy suites, and consultation areas, along with personalized outpatient hematology, medical oncology, and infusion services. In addition, the facility has a dedicated space for intensity-modulated radiotherapy (IMRT), which targets radiation more precisely than traditional therapies.

Cancer Center Pavilion


Help us honor the late J.B. Griffin, who served as Chief Financial Officer of Shaner Hospitality Management. We founded the JB Griffin Memorial Foundation in 2012 to celebrate his life and memory. Join us as we provide financial assistance to organizations within our community and help people in need through this nonprofit 501(c)(3) organization.

TOFTREES GOLF RESORT golf course view